On the phone: Leaving a message and booking a hotel room

Sample task: Leaving a message

Aim:  Provide students with model conversations and vocabulary necessary to answer the telephone, leave a message  and book a room.

Provide teachers and students with role-plays related to answering the phone, leaving messages and booking a room.

No photocopies needed!

Sample language: put sb through to,  hold on, I'm afraid that..,  Would you like a ...?  Do you have any special requests?, arrival and departure...

The Point is divided in two parts:

• General telephone language and message taking 
• Hotel  room  bookings

 

Materials:

Sample task:  Booking a room

• Provided Power Point. To download the Power Point, click HERE  

No photocopies needed!

By Ingrid Charvarria

Revised by Daniel Ross and myself, María Zabala Peña 

To download the Power Point, click HERE