How to conclude a phone call

Aim: Students listen to an E-How  video in which the lady in the red sweater tells us how to finish a phone call.

See the questions and video below on-line.

If you don't have an internet connection in the classroom, you can download the questions, transcript and video, by clicking  HERE .

Phone Etiquette for Concluding a Call -- powered by ehow

Listening comprehension questions: 

1. When you end the call what should you do before saying thanks at the end? (elaborate your answer)

2. Many people say  only “thank you” to end a call. What other type of “thank you” could  you use?

3. According to the lady in the red sweater, what type of language should  you avoid?