Air Passenger Rights in Europe

Level: students need to read Eu regulation. Basic vocabulary related to regulation needs to be presented (inbound, outbound, compensation, to file a complaint, to claim, to be entitled to...)

Timing: two hours 

Source of information: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

Suggested procedure: 

• Teacher elicits the most common situations of complaint (delay, overbooking, denied boarding, cancellation and lost/damaged luggage).
• Teacher elicits elements that will influence the right to or amount of compensation: length of delay, distance, origin and arrival of flight...
• Students work in teams. Each team has the regulation (see files in link below ).
• First question:Where does this legislation apply?
• Next: Give each group of students the different files/worsheets (see link below), including the cases to to solve (file "Hands on practice")

Link to materials  HERE:

Materials  contain these files  

• Application of air regulation- passenger rights
• Cancelled flight
• Delay
• Denied boarding
• Denied boarding/overbooking especifics
• Luggage lost or delayed
• Overbooking
• Upgrading or degrading
• Hands on practice, a dossier that contains questions and key