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By Maria Zabala Peña at: englishforeso@yahoo.es or mariazabalapena@gmail.com. For ESL without photocopies go to my other blog HERE

New!! VIDEO BLOGS on English for Communications and on English for Office Applications (Computers). See links below.

English for Communications. Click HERE. By Beatriz Papaseit Fernández and myself, María Zabala Peña.
English for Office Applications (Computers). Click. HERE. By Beatriz Papaseit Fernández and myself, María Zabala Peña.

Phone etiquette. Answering phone calls

To carry out this activity you need the following materials:
1. Video: Phone Etiquette for Answering Calls. Length: 01:11 (see 
Materials by Beatriz Papaseit Fernández and María Zabala Peña

Video Information:
Video by: Tracy Goodwin
You can also download the video  from the following site:

Did you like this. You can visit our English for Communication blog HERE

1 comment:

Ruby Chelmsford said...

That "smile in your voice" is a sure ball when it comes to having a positive attitude in building phone relationships. Having a positive tone in phone calls makes every conversation a lot meaningful and better. :)