Timing: 30 minutes
Level: intermediate.
Video length: 4 minutes 20 seconds
Materials:
- Video
- Questions
Watch the video or download it from provided link below.
To download the video or /and photocopiable question sheet and key , click HERE
A day in the life of a TUI rep. Questions.
1. What’s Julia’s mission?
2. What time does she start her work?
3. How many hotels is she responsible for today?
4. What time does she arrive at her first hotel?
5. What does she have to do there?
6. What kind of clients does she have to deal with?
7. She has to be very …………... and ……………….. with the clients
8. Where does she go at 12 h, after having taken care of guests?
9. Why does she go there?
10.Where does she go at 12h;30? What does she do there?
11. What time is her lunch break, and what does she do then?
12.Why does Julia like her work?
13.What is the name of the third hotel?
14.What time does she finish work?
KEY: A day in the life of a TUI rep
1. What’s Julia’s mission? make people smile
2. What time does she start her work? 8:30
3. How many hotels is she responsible for today? 3
4. What time does she arrive at her first hotel? 9:00
5. What does she have to do there? briefing sessions: excursions , travel tips, doctors, delays, answer all kind of questions
6.What kind of clients does she have to deal with? sweet little families, dynamic
freshly in love couples, retired people who have not had a proper holiday for a long time
7. She has to be very flexible …………... and empathise ……………….. with the clients (be a crisis manager, shoulder to cry on, activity organizer, best friend )
8. Where does she go at 12 h, after having taken care of guests? Tour information center in Palma.
9.Why does she go there? it is the staging area for reps, they find all the information they need: Departure lists, special requests.Everything she needs to check and deal with throughout the day.
10. Where does she go at 12h;30? to another hotel What does she do there? her welcome session again
11. What time is her lunch break, and what does she do then? 1 o’clock . She goes to the beach
12. Why does Julia like her work? love of travel, sun, sand and sea. Working with people to be a carer , contact , first person on scene if something happens. Make a difference to people’s holidays/excursions
13. What is the name of the third hotel? Obelisco
14. What time does she finish work? 7:30
freshly in love couples, retired people who have not had a proper holiday for a long time
7. She has to be very flexible …………... and empathise ……………….. with the clients (be a crisis manager, shoulder to cry on, activity organizer, best friend )
8. Where does she go at 12 h, after having taken care of guests? Tour information center in Palma.
9.Why does she go there? it is the staging area for reps, they find all the information they need: Departure lists, special requests.Everything she needs to check and deal with throughout the day.
10. Where does she go at 12h;30? to another hotel What does she do there? her welcome session again
11. What time is her lunch break, and what does she do then? 1 o’clock . She goes to the beach
12. Why does Julia like her work? love of travel, sun, sand and sea. Working with people to be a carer , contact , first person on scene if something happens. Make a difference to people’s holidays/excursions
13. What is the name of the third hotel? Obelisco
14. What time does she finish work? 7:30
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