Etiquette for Answering Phone Calls. Pitch, Tone and Inflection.

Aim: students understand the importance of pitch, tone and inflection when answering phone calls.
Procedure: 
Students read the questions in the handout
Students answer the questions while/after watching the video
Materials:

• Lady in Red video on pitch, tone and inflection (available on  youtube or download from link below) 
• Handout for students
• Key  to tasks/instructions (if needed) 

Download the materials  HERE