How to chair a meeting

Task: students watch a video on how to chair a meeting. Students reflect on how to start a meeting.
Level: pre-intermediate and above. Some of the vocabulary might be difficult for pre-intermediate levels but the video is repetitive, has partial subtitles and I provide you with pre and while watching tasks, which will easy the burden of the activity. 
Materials:

How to chair a meeting. Sample task 

You can download by clicking HERE 

•  provided video (the business of English, episode 4, only up to minute 4) ,which  you can see on Youtube or download by clicking HERE   
• pre-watching and while watching tasks

How to conclude a phone call

Aim: Students listen to an E-How  video in which the lady in the red sweater tells us how to finish a phone call.

See the questions and video below on-line.

If you don't have an internet connection in the classroom, you can download the questions, transcript and video, by clicking  HERE .

Phone Etiquette for Concluding a Call -- powered by ehow

Listening comprehension questions: 

1. When you end the call what should you do before saying thanks at the end? (elaborate your answer)

2. Many people say  only “thank you” to end a call. What other type of “thank you” could  you use?

3. According to the lady in the red sweater, what type of language should  you avoid? 

Intercultural awareness quizzes. Various countries/Cultureral items

Ready for your today's quiz?

• The Canada Quiz is HERE 
• The Australia Quiz is HERE 
• The Belgium  Quiz is HERE
• The Japan Quiz is HERE
• The Islam Quiz is HERE 
• The Italy Quiz is HERE
• The China Quiz is HERE  

Print  solutions to the quizzes above HERE

All of these quizzes have been obtained from the KIWINTESSENTIAL webpage, a company that devotes its efforts to intercultural training.

See full list of quizzes HERE

Phone etiquette. Answering phone calls

To carry out this activity you need the following materials:

1. Video: Phone Etiquette for Answering Calls. Length: 01:11 (see 

      underneath)

2. Student's handout

3. Teacher's handout with answers

4. Teacher's_Instructions

Materials by Beatriz Papaseit Fernández and María Zabala Peña

Video Information:

Video by: Tracy Goodwin

Original video source: http://www.ehow.com/video_4401593_phone-etiquette-answering-calls.html

http://www.youtube.com/watch?v=wYSrIRqavoM&feature=results_main&playnext=1&list=PLC4A16C6EA2A85309
 

You can also download the video  from the following site:

https://sites.google.com/site/englishforcommunications/

Did you like this. You can visit our English for Communication blog HERE

Bad Customer Service (Hotel)

Students watch a video that shows the patronizing attitude of a Hotel Manager towards clients and employees. You can donwload the video and the task HERE.  I have obtained the video from youtube.

Level: Low intermediate and higher.  Some of the questions can be answered by observing the body language of the actors, others require an intermediate understanding of oral English.
Materials:

Student's Handout. To download it, see link above

• Student Handout
• Teacher Handout (same as student's but contains answers) 
• 4 minute long video

The video and the handouts can be  downloaded from this site:  HERE.
You can also  view the video online, underneath

I downloaded this video from Youtube and now I cannot find the source. If anybody knows, can you send me at e-mail at englishforeso@yahoo.es? Thanks

Business card exchange etiquette. Video and quiz

Click HERE to download both the QUESTIONS and the VIDEO.

 Instructions

Purpose: students watch a video about etiquette of exchanging business cards and answer some questions about the video.

Level: The video is easy to understand if the students have gone over the  questions previously. This is a good task to do after students have role played business card exchanges. (If you want to see this ROLE PLAY,  click HERE). Encourage students to look at the images as the gesticulation of the host really helps to understand some of the questions.

Materials:

a) provided  video to show to the  students (provided underneath)

b) set of questions (provided underneath)

c) projector. 

Click HERE to download both the QUESTIONS and the VIDEO.
Note: These questions were written by Michael Stout for ESL Video Quiz