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By Maria Zabala Peña at: englishforeso@yahoo.es or mariazabalapena@gmail.com. For ESL without photocopies go to my other blog HERE

New!! VIDEO BLOGS on English for Communications and on English for Office Applications (Computers). See links below.

English for Communications. Click HERE. By Beatriz Papaseit Fernández and myself, María Zabala Peña.
English for Office Applications (Computers). Click. HERE. By Beatriz Papaseit Fernández and myself, María Zabala Peña.

How to take something back to a shop

Video: How to take something back to a shop
(provided underneath, 4 minutes)

Purpose: learn and revise vocabulary related to returning an item to a shop. This activity has been designed to fit the syllabus of students in customer care programmes.

Level: intermediate and upper

Language items: students pre-learn vocabulary related to a complaint before watching a video.
Examples of language used: faulty / out of order / refuse to pay / to demand /to be entitled to /refund / replacement / credit note…
Vocabulary Game


a) provided Teachers' pack which contains: instructions and solutions to exercises + card game + handouts for students+ video transcript + role-play

b) video. The video has been downloaded from www.videojug.org.
Thanks to Paca Roy for helping us with the transcript.

How to watch the video:

Possibility 1: download the video to your USB pen and view it in your class. This video has MP4 format. Make sure your Real Player, VLC, Windows Media Player or other programmes that you use to watch videos have been upgraded.

Possibility 2: if you have an internet connection in your classroom, go to mariavocationaltraining video site by clicking HERE ,and watch the video online.

To DOWNLOAD the video and the teachers' pack, click HERE. No password needed
Feel free to browse through other vocational training videos in this section


Alan HIggins said...

Thank you for another good lesson and a useful vocabulary set. It is important to actually use the language you are learning and taking something back to a store is quite a frequent situation.

Elise Wrence said...

Brilliant article.I enjoy reading this very interesting and instructive post.